EVV Frequently Asked Questions

EVV Frequently Asked Questions

What happens if i forget to clock in?

     If you fail to clock in, clock in as soon as you remember. You will be paid from the time you clocked in. To avoid this, set an alarm on you phone

 

What happens if I forget to clock out?

     EVV must be received. if you forget to clock out you we will follow our EVV policy on discipline. to avoid this, set an alarm on your phone so you don't forget. 

 

I clock in and out but my HR Specialist told me it didn't go thru. Why?

     When clocking in and out it is your responsiblity that the clock in/out went thru successfully. you can verify it as follows

  • Mobile app: After you punch, log out and then back in right away. you should see your clock in marked in green
  • Telephony system: You must hear the words "your call has been successfully registered" before hanging up.  

    • Related Articles

    • EVV Monthly Incentive program

      EVV is mandatory and not an option. But for those that follow the rules, we have an incentive program to thank them.   Caregivers which have 100% EVV compliance per calendar will receive a bonus at the end of the month!   Eligibility You must have ...

    • Electronic Visit Verification (EVV) Policy

      The 21st Century CURES Act requires Electronic Visit Verification (EVV) systems for Medicaid-funded personal care services (PCS) and home health care services. CareSphere requires ALL Home Health Aides, Personal Care Aides and Licensed Practical ...

    • Workers Compensation

      Workers' compensation provides medical expenses, lost wages, and rehabilitation costs to employees who are injured or become ill “in the course and scope” of their job.  Following an on-the-job injury or work-related illness, there’s a limited amount ...

    • Knowledge Base

      CareSphere now has a knowledge base for our employees. This knowledge base is a library of articles that provides documentation that addresses common questions and concerns that you may have.  CareSphere's knowledge bases provide articles, how-to ...

    • Family and Medical Leave Act (FMLA) Policy

      CareSphere complies with the Family and Medical Leave Act (FMLA) and will grant up to 12 weeks of unpaid leave during a 12-month period to eligible employees (or up to 26 weeks of military caregiver leave). The purpose of this policy is to provide ...