How we offer cases
CareSphere broadcasts all available shifts on the HHAeXchange mobile app via the OPEN SHIFTS tab. if you are seeking to pick up cases, please review the available shifts on the app.
How to review open shifts:
1. After logging into the HHAeXchange mobile app, click on the OPEN SHIFTS tab.
2. The Open shifts screen displays all broadcasted shifts. There are 2 different type of shifts.
Single Shifts - fill in shifts for 1 specific day
Permanent Shifts
3. The shifts display:
a. The city where the client resides
b. The date the case is to start, or the date of the shift if it is a single shift.
c. The days and times of the week the client needs the service.
4. If you see a shift that fits your availability, you can click on the shift. this will then bring you to a page which will give you further details about the client.
- Due to HIPPA concerns, while broadcasting a shift we can only provide you with the city and zip code of the client. Therefore, while evaluating the shift, you can click on the MAPS tab to access a google maps visual which can pinpoint where the client lives.
5. If you are interested in the shift, click on the INTERESTED button. If this case is not of interest to you , click on the NOT INTERESTED button so it disappears from the list and we know not to reach out to you about the case. This will alert the Client Service Coordinator that you are interested in the Case.
Important pointers about available shifts
- If you are not interested in a specific case, mark it as not interested so we are aware you cannot take the shift.
- The PENDING tab has the list of all shift you expressed interest in. Once you expressed interest in a case, feel free to call the Client Service Coordinator to discuss the shift in further detail.
- You may express interest in as many cases as you can. When talking to the Client Service Coordinator you can then decide which one to accept
- Do not call the Client Service Coordinator to discuss a case before marking interest on the App. If you do, she may not be aware which shift you are referring too:
- Note: Marking a case as INTERESTED on the app does not automatically assign you the shift. This only lets us know you are interested. After confirming with the Client Service Coordiantor you will then be added to the schedule.
What happens if I dont see any cases on the app which fit my needs?
If you do not see the right case on the app, you can reach out to your HR Specialist. Your HR specialist will then send a message to all of the coordinators with your availability and interest for a Client Service Coordinator to reach out to you directly with a case that fits your needs and schedule.
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