After orientation, with the Welcome packet you should have received a RAPID card. Even if you choose to receive your pay via Direct deposit, you must hold onto the RAPID card. In addition to pay, we use this card to send you over instant reimbursement or other money when needed. This card is also used in case there is a mistake on your paycheck we can easily send over the missing money on the RAPID card.
Along with the RAPID card, in the envelope you have received all information on the RAPID card features, including how to activate the card and direct desposit (routing and account) information or future use.
Lost or stolen card
If your card is lost, misplaced or stolen you can easily get it replaced by calling RAPID customer support at 877-380-0980. When you call, ignore all the prompts and you will eventually be connected to speak to a LIVE customer service representative. This will take about 45 seconds. Once you are connected to a representative, inform them of the lost card and a new card will be sent to you.
If you are in need of the card immediately, you may come into our Bethlehem office to pick up a replacement card.